For customers of an investor-owned utility like AEP or Dayton Power and Light, communication with their electric company probably extends no further than paying their bill or finding out how long an outage might last.
“Members who are engaged are the ones who will attend the annual meeting — for more than just the chance of getting a bill credit,” says Michael Wilson, director of communications at Logan County Electric Cooperative, based in Bellefontaine. “Without engaged and educated members, the cooperative business model could not exist.”